FAQ
This guide answers frequent questions in short form; the linked policy page governs if more detail is needed.
Where do you ship?
Orders are delivered only within the United States, and free standard shipping is included on every accepted U.S. purchase.
How long does fulfillment usually take?
Processing normally requires 1–2 business days; estimated carrier transit then requires 4–6 business days.
Will I be able to follow the parcel?
Yes. A tracking number is sent after the order is dispatched.
What if I change my mind after delivery?
An eligible purchase includes a 30-day no-reason return and exchange window beginning on delivery.
Who pays to send an approved return back?
The merchant pays return shipping for change-of-mind requests and for damaged, defective, incorrect, or missing products by providing a prepaid method.
Which discretionary returns are excluded?
Custom products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded without reducing rights for product problems.
When should an approved credit appear?
A refund goes to the original method and normally posts within 5–10 business days after issuance.
Can an order be cancelled?
Cancellation can be requested before shipment; the Refund Policy applies once dispatch occurs.
Which payment choices apply?
Checkout uses USD and may display Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover; lawful taxes are added where required.
What products and directions should I expect?
The current catalog covers roast blends; the assortment further includes mushroom matcha; the assortment further includes mushroom chai; the assortment further includes chicory beverages; the assortment further includes hot cocoa; the assortment further includes superfood creamers; the assortment further includes overnight oats; the assortment further includes bundles; the assortment further includes starter sets; the assortment further includes mushroom coffee. Before use, consult the selected listing and package for ingredient, allergen, mixing, storage, serving, and safety directions.
Business Details and Support Access
This policy is issued by RYZE Superfoods. Customer-care requests may be emailed to bvu90900@gmail.com or discussed by telephone at 617-221-3852.
Our operating address, and the default destination for approved returns, is 600 Congress Ave, Austin, TX 78701, US.
The service team is available Monday to Friday, 9:00 AM–5:00 PM according to the store’s local clock (America/Los_Angeles).
