Refund Policy

This page explains how an eligible purchase can be returned, exchanged, cancelled, or refunded.

Thirty Days From Delivery

A 30-day no-reason return and exchange right begins when the customer receives the order. Contact customer care during that period so eligibility and the next steps can be confirmed.

Return Transportation Is Our Responsibility

After approval, we provide a prepaid return shipping label or an equivalent no-cost arrangement. The store pays this cost for a change-of-mind request and for a quality-issue return involving damaged, defective, incorrectly supplied, or missing merchandise.

Condition Rules and Narrow Exceptions

For a discretionary return, send back the item and any included components in a reasonably complete condition with proof of purchase when available. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. These limits do not remove remedies for an item that is damaged, defective, wrong, or missing.

Exchanges, Refunds, and Cancellations

An accepted exchange is coordinated after review. Once a returned item is received, inspected, and the refund is approved, payment is sent back to the original method; allow 5–10 business days for the financial institution to show the credit. A cancellation can be requested before shipment. After dispatch, this return procedure applies.

Business Details and Support Access

This policy is issued by RYZE Superfoods. Customer-care requests may be emailed to bvu90900@gmail.com or discussed by telephone at 617-221-3852.

Our operating address, and the default destination for approved returns, is 600 Congress Ave, Austin, TX 78701, US.

The service team is available Monday to Friday, 9:00 AM–5:00 PM according to the store’s local clock (America/Los_Angeles).